IGNOU Helpline Number 2026: Department-Wise Contact Numbers & Email
Looking for the right IGNOU Helpline Number? Here you will find department-wise IGNOU contact numbers and email IDs for admissions, exams, study material, results, degrees and more. In addition, we explain the best time to call and how to raise a complaint online, so you can get your problem solved quickly.
- IGNOU telephone exchange: (011) 29571000
- Student Service Centre: (011) 29572513, 29572514
- Call Monday to Friday, 10 AM to 6 PM
- Email [email protected] for general student queries
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IGNOU Helpline Number 2026: Key Contacts
Indira Gandhi National Open University (IGNOU) has separate helplines for different student services. Therefore, calling the right department saves time and gets your query answered faster.
Whether your question is about admission, exams, study material, marks or your degree, the numbers below will point you to the right team at IGNOU headquarters in Maidan Garhi, New Delhi.
| Service | Contact |
|---|---|
| IGNOU telephone exchange | (011) 29571000 |
| Student Service Centre (general enquiries) | (011) 29572513, (011) 29572514 |
| Student Service Centre email | [email protected] |
| Student Registration Division | (011) 29571301, (011) 29571528 |
| Registration Division email | [email protected] |
| Working hours | Monday to Friday, 10:00 AM – 6:00 PM |
Note: Contact numbers can change. Before calling, confirm the latest numbers on the official IGNOU website, ignou.ac.in.
How to Contact IGNOU
Apart from the IGNOU Helpline Number, there are several other ways to get help. As a result, you can pick the option that suits your query best.
Phone Helpline
Call the department-specific numbers on working days for quick answers.
Write to [email protected] or the relevant division with your enrolment number.
iGRAM Portal
Register complaints online and track them until they are resolved.
Regional Centre
Visit or call your Regional Centre for local, programme-specific help.
IGNOU Helpline Working Hours and Timing
| Day | Timing | Notes |
|---|---|---|
| Monday – Friday | 10:00 AM – 6:00 PM | Best time to call is late morning or after lunch |
| Saturday, Sunday | Closed | Use email or iGRAM instead |
| Gazetted holidays | Closed | Calls are answered on the next working day |
| Peak periods | Admission, exam and result weeks | Lines may be busy; keep trying |
Department-Wise IGNOU Helpline Number List
Here is the complete list of IGNOU helpline numbers for each type of query. Simply choose the department that matches your problem:
- Admission queries: (011) 29571528
- Exam form, entrance and hall ticket: (011) 29572209, 29532088, 29572202
- Study material: (011) 29572008, 29572013, 29572012
- Assignment marks: (011) 29571319
- Degree certificate: (011) 29572224, 29535438
Complete IGNOU Contact Numbers
All numbers below are for IGNOU headquarters, New Delhi.
IGNOU Helpline Numbers by Query
| Query Related To | Contact Number |
|---|---|
| IGNOU telephone exchange | (011) 29571000 |
| Study material | (011) 29572008, 29572013, 29572012 |
| Student enquiries | (011) 29572514, 29572513 |
| Assignment marks | (011) 29571319 |
| Practical marks | (011) 29572212 |
| Project marks | (011) 29571324, 29571321 |
| Online admission help | (011) 29571528 |
| Issue of degree certificate | (011) 29572224, 29535438 |
| Degree certificate verification | (011) 29571524 |
| Verification of educational certificates | (011) 29572210 |
| Exam form, entrance test and hall ticket | (011) 29572209, 29532088, 29572202 |
| Bachelor’s degree programmes | (011) 29572211 |
| Master’s degree programmes | (011) 29572212 |
| Diploma programmes | (011) 29572208 |
| Certificate programmes | (011) 29572208 |
| Ph.D. programmes | (011) 29534229, 29571985, 29534326, 29571986, 29571984 |
Before You Call the IGNOU Helpline
- Keep your enrolment number or control number ready.
- Note your programme and course codes.
- Have your payment receipt or application number handy.
- Write down your question clearly before calling.
- Note the name of the person you spoke to and the date.
IGNOU Email IDs for Student Support
If you cannot get through on the IGNOU Helpline Number, email is a good alternative. Always mention your enrolment number, programme code and a short description of the issue.
- Student Service Centre (general queries): [email protected]
- Student Registration Division (admission/registration): [email protected]
- Write a clear subject line, for example “Assignment marks missing – Enrolment No. XXXXXXXXX”
- Attach screenshots or receipts where helpful
- Allow a few working days for a reply
For faster help on programme-specific issues, you can also email your Regional Centre directly.
Tips for Using the IGNOU Helpline Number
IGNOU handles a very large number of calls, especially during admissions and exams. However, a little preparation can save you a lot of time:
| Situation | Best Option |
|---|---|
| General question | Call the Student Service Centre |
| Admission or registration issue | Call online admission help or email [email protected] |
| Marks or result problem | Call the relevant marks helpline or raise an iGRAM complaint |
| Study material not received | Contact your Regional Centre |
| Issue not solved after calling | Register a complaint on iGRAM and track it |
- Call on working days between 10 AM and 6 PM.
- Avoid the first and last hour of the day when lines are busiest.
- Keep calling if the line is busy; queries are answered in order.
1. Use the Right Department
First, pick the helpline that matches your issue from the list above. Calling the wrong number often means being transferred, which takes longer.
2. Raise a Complaint on iGRAM
If your issue is not solved by phone, register it on IGNOU’s online grievance portal, iGRAM. As a result, you get a complaint number to track progress.
3. Contact Your Regional Centre
For programme-specific issues such as study material, exam centres or practicals, your Regional Centre is usually the quickest point of contact.
4. Follow Up
Finally, if you do not hear back within a reasonable time, follow up by phone or email and quote your complaint or reference number.
What to Keep Ready
- Enrolment number or control number
- Programme and course codes
- Payment receipts or acknowledgement
- Screenshots of any error messages
Queries the IGNOU Helpline Number Can Help With
The IGNOU Helpline Number for each department can help you with:
- Admission and re-registration
- Exam forms, date sheets and hall tickets
- Study material and eGyankosh access
- Assignment, practical and project marks
- Results, grade cards and revaluation
- Degree certificates and verification
Looking to apply? See our IGNOU Admission page for the full process.
IGNOU Helpline Number by Programme Level
| Programme Level | Contact Number |
|---|---|
| Bachelor’s degree programmes | (011) 29572211 |
| Master’s degree programmes | (011) 29572212 |
| Diploma programmes | (011) 29572208 |
| Certificate programmes | (011) 29572208 |
| Ph.D. programmes | (011) 29534229, 29571985 |
IGNOU Headquarters Address
Besides the IGNOU Helpline Number, for official correspondence you can write to or visit IGNOU headquarters:
| Item | Details |
|---|---|
| Address | Indira Gandhi National Open University, Maidan Garhi, New Delhi – 110068 |
| Telephone exchange | (011) 29571000 |
| Website | ignou.ac.in |
| Visiting hours | Working days, office hours |
Things to Remember When Using an IGNOU Helpline Number
- Use only official IGNOU numbers and email IDs.
- IGNOU never asks for payment over the phone.
- Do not share your login password with anyone.
- Avoid agents who claim to “fix” admission or marks issues for a fee.
- Keep a record of all your complaints and replies.
In short, only trust the official IGNOU Helpline Number and email IDs. Staying careful protects you from fraud and helps you get genuine help from the university.
Which IGNOU Helpline Should You Call?
| Problem | Who to Contact |
|---|---|
| Admission form or payment issue | Online admission help: (011) 29571528 |
| Hall ticket not available | Exam helpline: (011) 29572209 |
| Assignment marks missing | Assignment marks: (011) 29571319 |
| Degree not received | Degree certificate: (011) 29572224 |
| Certificate verification | (011) 29571524 or 29572210 |
Contact IGNOU
- Student Service Centre: [email protected] | 011-29572513, 011-29572514
- Student Registration Division: [email protected] | 011-29571301, 011-29571528
- You can also contact your Regional Centre or Learner Support Centre.
IGNOU Helpline Number: Frequently Asked Questions
What is the IGNOU helpline number?
The IGNOU telephone exchange number is (011) 29571000. For general student queries, call the Student Service Centre at (011) 29572513 or 29572514.
What are the IGNOU helpline working hours?
IGNOU helplines work Monday to Friday, from 10:00 AM to 6:00 PM, except on holidays.
What is the IGNOU email ID for student queries?
You can email the Student Service Centre at [email protected]. For registration issues, write to [email protected].
Which number should I call for admission help?
Call online admission help at (011) 29571528.
Who do I contact for hall ticket problems?
Call the exam helpline at (011) 29572209, 29532088 or 29572202.
How do I raise a complaint with IGNOU?
Register your complaint on IGNOU’s online grievance portal, iGRAM, and track it using your complaint number.
Whom should I contact for missing assignment marks?
Call (011) 29571319 or contact your study centre with your submission receipt.
What should I do if the helpline is busy?
Keep trying during working hours, or use email or iGRAM instead.